FAQs

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.



Message Us

Shopping Information

1. Are NectarB's product safe to use?

We follow no-chemical policy, that means all our products are made of only natural ingredients. Also, we follow processes that are ancient and preserves most of the nutrients.

So, unless you have an allergy, it is 100% safe to use.

2. How much is shipping and how long will it take?

Our shipping charges are calculated dynamically based on our carrier.

It may take upto 5-7 days for delivery.

3. Is there any chance of reaction?

Our products are made of 100% Natural ingredients. Hence, there is very less chance of reaction or side effects unless, user is allergic.

For example, If you've nut allergies, you should first do patch test before using Almond Nectar Oil.

4. How to do patch test?

You can buy the smallest file of the product.

Step-by-Step Instructions:

  1. Select a Small Area: Choose a small, discreet area of skin. Common areas for patch tests include the inside of your wrist or elbow.
  2. Clean the Area: Wash the selected area with mild soap and water, then pat dry with a clean towel.
  3. Apply the Product: Apply a small amount of the product to the cleaned area. Use a pea-sized amount for creams, lotions, or oils.
  4. Cover the Area: Optionally, cover the area with a bandage or adhesive dressing to prevent the product from rubbing off.
  5. Wait and Observe: Leave the product on your skin for 24 to 48 hours. Do not wash the area during this time. Check for any signs of irritation, redness, itching, swelling, or other adverse reactions.
  6. Assess the Results: If you experience any irritation or allergic reactions during the testing period, immediately wash the area with water and discontinue use of the product. If there is no reaction after 24 to 48 hours, the product is likely safe to use on a larger area of your skin or hair.

Also, note we provide safety warning for each of our products. Please do check before purchasing.

Payment Information

1. Is COD Available?

Yes, You'll get an option to choose on the checkout page.

2. How to apply Coupon Code?

You can apply coupon code on Checkout page.

3. Is UPI available?

Yes, please proceed from checkout page after selecting Cashfree Payment Gateway.

4. What if payment is deducted but order was not placed?

Ideally, your bank returns the amount in 5-7 business day. In case, it didn't happen, you can contact our support on +91 7204372167.

Order & Returns

1. How much is shipping and how long will it take?

Our shipping charges are calculated dynamically based on our carrier.

It may take upto 5-7 days for delivery.

2. What if there's spillage in transit?

You can take photo of the package and Whatsapp to our support on +91 7204372167. They'll provide you options for Return, Refund or Discount Coupon for you next order.

3. How to track my order?

In your Account Section, You'll be able to find your tracking id or url for your order.

4. What if i've paid online but order didn't get delivered?

You can Whatsapp on +91 7204372167 with you orderId. Our support will confirm and Refund or Reorder based on your input.